top of page

My flight has been delayed, what should I do?

Download our guide, here [pdf], and save it to your device so that you have it while you're travelling.

The Air Passenger Protection Regulation (“APPR”) covers flight delays and cancellations in Canada and/or with Canadian airlines. If your flight is delayed or cancelled, you need to know what kind of compensation you are entitled to claim. Use this handy guide to help!

Were you notified of the delay less than 14 days before the scheduled departure time? If so, then this guide will apply to you!

Why was your flight disrupted?

Why was your flight cancelled or delayed? The first step is to determine what caused the flight delay. You should ask the flight attendant or customer service agents. They are required to give you an answer that is in “sufficient detail for passengers to understand the reason given and how this reason caused the flight disruptions.” [1]

For further information you may wish to consult the Canadian Transportation Agency Guide: Types and Categories of Flight Disruptions. This guide will help you to determine whether the reason for disruption was within the airlines control.

Was this disruption within the airline’s control?

If the disruption was within the airline’s control, you may be entitled to compensation. The length of the delay between your original and new arrival time determines your compensation.

What compensation might you be entitled to and how is it calculated?

There are four types of compensation that you may be entitled to

  1. Food & Drink;

  2. Accommodation;

  3. Monetary compensation; and

  4. Access to a means of communication.

Section 19 of the APPR outlines what compensation you may be entitled to, based on the delay in your arrival time. Note this is based on your arrival time not on your departure time!

Large Airline (Ex: WestJet, Air Canada, British Airways, etc…)